Assistant Manager

Assistant Centre Manager - High Wycombe

Salary: £28,000-£30,000 + bonus + commissions

The Massage Company™ in High Wycombe is looking for an ambitious, commercially focused Assistant Manager for a dedicated massage centre. This is a fantastic opportunity for a Sales Manager or Sales Leader to step into a more diverse and challenging role within an exciting and unique concept. It is expected that this role will progress into either a Centre Manager or General Manager position in the near future based on the continued success of the business.
We believe you should look forward to coming to work, then have a professional, active and healthy environment when you get there. A successful Assistant Manager is passionate about bringing high-quality massage to the mainstream and transforming it from the occasional or a treat to a routine and vital part of a better and balanced life for our clients.
The Massage Company will offer their Assistant Manager:

• Varied work schedules over 7 days
• The ability to earn a good salary and bonus, with unlimited upwards earning depending on success
• The chance to learn and develop your career under the initial guidance of the owner and founder of the business
• The chance to train and develop the Massage Therapists and / or Membership Supervisors in the core skills required to do their roles
• A great team environment, with like-minded colleagues
• The chance to be part of an exciting new concept for the UK
• Learning new sales techniques by understanding customer types (matching to client profiles)
• Professional and personal career opportunities
• Free massage allocation

Position requirements:

• Being a 'face’ of the company, within the centre in High Wycombe, particularly to customers and members
• Being part of the team selling memberships through face to face discussion, on follow up sales calls, and generating new clientele through promoting member referral
• To provide support to the Centre Manager, demonstrating leadership qualities and a proactive approach to day to day operations
• Getting the word out that we’re open for new business
• Create excellent experience for members/guests through friendly and helpful attitude, and ensuring the team maintain these high-quality standards
• Responsible for scheduling appointments over the phone, on email, and in person
• If qualified in massage treatments (not essential), then providing clients with the best massage service advice to fit their needs, and by matching them to the right therapist during the pre-treatment discussions
• Promoting our internal upgrades of hot stones, scalp massage, aromatherapy or 'fantastic foot treatment’
• Answering customer questions and concerns with urgency, care and sincerity
• Create excellent experience for members/guests through friendly and helpful attitude
• Being part of centre promotional activity, both onsite and offsite locally
• Responsible for handling the HR, holiday, scheduling and other operational processes that underpin the business operation
• Must be able to work a minimum of 30 hours per week
• Must be customer service oriented and able to communicate effectively with clients and other members of management
• Must be eligible to work in the UK and speak a standard of English that enables you to communicate professionally with our clients